Solution On: Management The funeral services industry is one that requires the highest respect, compassion and urgency. The grief, emotional stress and vulnerability of your clients should be handled with sensitivity and empathy. To provide a quality service your availability is required 24 hours a day, 7 days a week. When you are not available, [...]

Solution On: Management Training and development is essential for the continued success of your business. Many funeral home owners seem to view training and personal development as more optional than essential … a viewpoint that can be costly to both short-term profits and long-term progress. Instead, the essentials of continuing education, training, and development are [...]

Solution On: Management Do you know what your funeral home is worth? Most business owners think they have a good idea. Some will guess at their value and others might apply a multiple to revenue they’ve heard is an accurate measurement of value.  Guessing and applying multiples to revenue typically does not produce accurate estimates [...]

Solution On: Management Whatever happened to the good ole days when funeral directors went about their daily lives following a much simpler business model? Those were the days when funeral directors had the luxury to focus solely on the needs of the families, and it was a time when the needs of the families were [...]

Solution On: Management As cremation numbers increase, do our sales figures need to decrease? Now, there is the question of the millennium. Whether in my native country New Zealand or traveling the globe, I have met hardworking funeral directors, many carrying on their family’s heritage of providing funeral service. Nearly to a person, they find [...]

Solution On: Management Imagine you are the knowledgeable, conscientious and hard working owner/operator of a small but successful funeral home and cemetery in a small town in America (probably not a stretch for many of you). You do your work on a daily basis taking care of the families in your town. You have several [...]

There is little doubt that cremation poses a major challenge to the funeral industry. At the same time, it is clear that cremation has become – and will continue to be – the preference of many families in the US and Canada. The reasons for this shift are numerous, but the bottom line is that [...]

“The knowledge that current cremation rates continue to increase within the funeral industry is nothing new. However, in order to stick with the times, funeral homes must discover new ways to market for cremation and produce services around the alternative to burial that can counteract the decrease in revenue. There are many different benefits to [...]

One of the biggest business moves on the planet that is guaranteed to continue into the future is “Going Green.” The term itself is used from everything to bioengineering plants to household items. For the funeral business, it could only make business more respectable and gain higher volumes of customers. The solutions aren’t complicated, but [...]

In this ever changing death care profession, we as funeral service practitioners, encounter all kinds of difficult cases that require special cosmetic attention, and special embalming procedures. As busy as we may be, sometimes we overlook the Material Safety and Data Sheets that accompany our cosmetics that we may purchase from embalmer supply companies. Cosmetic [...]